One: A Brief History of Occupational Health Psychology
Key Concepts and Findings Covered in Chapter 1
Early Forerunners
Engels and Marx
Émile Durkheim
Max Weber and the iron cage
Taylor and Ford
Frederick Winslow Taylor
Henry Ford
World War I and the Interwar Years
Impact on soldiers
The interwar years
Human relations
Unemployment
From the World War II Era to the 1970s
World War II
Institute for Social Research
Tavistock and human relations
Changes in the British mining industry
Hans Selye
Stress life events
Stress research in Sweden
Developments in sociology, social psychology, and industrial psychology
Richard Lazarus
Methodological rigor in research on job stress
OSHA andNIOSH P–E fit
Burnout
Decision latitude and job demands
The 1980s to the Present
Two groundbreaking studies
Occupational health psychology
Work & Stress
APA –NISOH conference seriesDoctoral programs in
OHP University of Nottingham
Journal of Occupational Health Psychology
ICOH -WOPS European Academy of Occupational Health Psychology
Society for Occupational Health Psychology
Summary
“To love and to work” was Sigmund Freud's curt response when asked what a “normal person should be able to do well” (Erikson, 1963, pp. 264–265). This book is not about erotic love, the love to which Freud referred. Rather, the book is about the psychosocial aspects of work and how they bear on mental and physical health. Extensive research supports the view that the impact of working in a psychologically unrewarding job extends beyond work hours, and affects the individual's life situation and health (Gardell, 1976).
According to the Centers for Disease Control and Prevention (
The next section of this chapter examines the historical antecedents of
Early Forerunners
Some of the readers of this book may remember the 1981 film Chariots of Fire. The film concerned the intense preparations of two British sprinters, Harold Abrahams and Eric Liddell, for the 1924 Olympic Games. The title of the film came from a poem written by the great English poet and visual artist William Blake (1808/1966), and was taken from the following stanza:
Bring me my Bow of burning gold;
Bring me my Arrows of desire:
Bring me my Spear: O clouds unfold!
Bring me my Chariot of fire!
It is a short poem known by its first line, “And did those feet in ancient time.” The poem contemplated Jesus coming to England to create a heaven in that “green and pleasant land.” Jesus, however, encounters the physical and spiritual destructiveness of the burgeoning Industrial Revolution. An earlier stanza reads:
And did the Countenance Divine,
Shine forth upon our clouded hills?
And was Jerusalem builded here,
Among these dark Satanic Mills?
Blake's poem reflected on the damage the Industrial Revolution caused not only to the physical landscape but also to the spiritual lives of its inhabitants. The poem reminds us of the harm rapid industrialization can do to human beings, their interpersonal relationships, and their relationship with their work. Karl Polanyi (2001/1944) noted that “writers of all views and parties, conservatives and liberals, capitalists and socialists, invariably referred to social conditions under the Industrial Revolution as a veritable abyss of human degradation” (p. 41).
Engels and Marx
In 1845, Friedrich Engels published The Condition of the Working Class in England. It is of note that this man who was so sympathetic to the working class was the son of a Prussian textile manufacturer. In 1842, his parents sent him to Manchester to work at one of his father's mills in the hope of spurring the young man to relinquish the pro–working-class sentiments he had already developed. His sojourn to England, however, further fueled his interest in the working class, and led to the research he conducted for the book on the English working class.
Engels wrote about how large and centralizing manufacturing was driving small traders and craftsmen out of business and creating a large industrial proletariat. He underlined the high rates of death from disease in industrial centers. He wrote:
That a class which lives under the conditions already sketched and is so ill-provided with the most necessary means of subsistence, cannot be healthy and can reach no advanced age, is self-evident. Let us review the circumstances once more with especial reference to the health of the workers. The centralisation of population in great cities exercises of itself an unfavourable influence; the atmosphere of London can never be so pure, so rich in oxygen, as the air of the country; two and a half million pairs of lungs, two hundred and fifty thousand fires, crowded upon an area three to four miles square, consume an enormous amount of oxygen, which is replaced with difficulty, because the method of building cities in itself impedes ventilation.
The 19th century saw the beginning of a growing concern for the impact of industrialization on the physical well-being of workers. The century also marked a growing concern for the link between industrial capitalism and workers' psychological well-being. In response to the Industrial Revolution, Karl Marx (1967/1844) developed the multilayered concept of alienation, a concept that had significant psychological meaning. In one sense, alienation refers to workers losing, with the rise of industrial capitalism, the ability to direct their own lives. Alienation reflects the individual's loss of conscious control over his or her creative labor. In another sense, alienation refers to the worker's estrangement from other workers as a result of the commodification of work. Workers become mere interchangeable, salable parts in a giant industrial flywheel. In another sense, alienation refers to industrial workers, in return for a wage, becoming distanced from what they create. During the Industrial Revolution, production lines reduced work to highly repetitive, monotonous tasks that offered little intrinsic satisfaction and almost no connection to the ultimate product the manufacturer produced. Marx wrote that, with the ever greater exertion demanded by the workplace, the more powerful the alien world around the industrial worker grows, “the poorer he and his inner world become.”
Émile Durkheim
Émile Durkheim, the French thinker and sociologist, examined the business cycle in a new way, one that bore uniquely on psychological well-being. In his book The Division of Labor in Society (1984/1893), Durkheim advanced the idea that with industrialization, markets expand beyond local areas and become national (or international) in scope. With consumers so dispersed, the producer “can no longer figure out to himself [the market's] limits” with production lacking “any check or regulation,” thus leading to miscalculations—upward or downward—of the size of demand (p. 305). The result is “crises that periodically disturb economic functions” (p. 305). This lack of regulation in the economy is an example of what Durkheim called “anomie.”
In a later book, Durkheim (1951/1912) linked anomie to the risk of suicide. Using data from official records from a number of European countries, he found that increases in the number of suicides occurred during both the upward and downward phases of the business cycle. During the downward turn, the suicide rate increased. The suicide rate also increased during an uptick. He argued:
If therefore industrial or financial crises increase suicides, this is not because they cause poverty, since crises of prosperity have the same result; it is because they are crises, that is, disturbances of the collective order. Every disturbance of equilibrium, even though it achieves greater comfort and a heightening of general vitality, is an impulse to voluntary death. (p. 246)
(Photographer unknown. Copyright expired.)
He observed that poverty by itself is not related to increased risk of suicide. Rather, it is the cycling up and the cycling down that is associated with increased risk. Although not without methodological flaws, Durkheim's work on the business cycle is particularly important for
Max Weber and the Iron Cage
The German sociologist Max Weber (1904–1905/1992) advanced a theory of the development of modern capitalism in the West. He viewed the growth of capitalism as an efflorescence of the Protestant faiths—particularly the Calvinist religions—that emerged in Europe with the Reformation.1 In line with Calvinist religions such as Puritanism, work is seen as an ascetic “calling” that had religious significance. As this ascetic ethic of work became increasingly successful, it would largely strip itself of its religious significance. Weber wrote that this ethic
began to dominate worldly morality, and did its part in building the tremendous cosmos of the modern economic order. This order is now bound to the technical and economic conditions of machine production which to-day determine the lives of all the individuals who are born into this mechanism. . . . Perhaps it will so determine [those lives] until the last ton of fossilized coal is burnt. (Weber, 1904–1905/1992, p. 181)
In Weber's view, what has become a highly rationalized, worldly morality dominates everyday life, and encloses the individual in “an iron cage.”
Weber, in a book (1921/1947) published posthumously, described a theory of social and economic organization. He developed an idea for the advancement of sociological theory that would resonate with theoretical developments in psychology. Weber's idea was that of the “pure type” or “ideal type.” The ideal type is an abstraction that only imperfectly corresponds to any number of observable social phenomena. An example of an ideal type could be a perfectly rational course of action (in, say, a political campaign). A social theory encompasses a network of interconnections among ideal types. Because scientific theories concern the general rather than the particular, the ideal type serves as a device within the framework of a social theory that helps the theorist develop generalizations about social and economic life. Weber's ideal type can be thought to roughly correspond, in a general way, to the psychologist's idea of a construct, which is covered in Chapter 2.
(Photographer unknown. From the public domain, Wikipedia Commons.)
Weber died in 1920 at a relatively young age, a victim of the Spanish flu pandemic, which swept a world exhausted by the Great War. His wife published a collection of his essays in 1922, one of which was devoted to a detailed analysis of the phenomenon of bureaucracy, a major feature of modern economic life. Weber (1922/1958) noted the division of labor, hierarchical arrangements, and rule-boundedness of bureaucracies. He further observed that a bureaucracy functions without sentiment.
Its specific nature, which is welcomed by capitalism, develops the more perfectly the more the bureaucracy is ‧dehumanized,' the more completely it succeeds in eliminating from official business love, hatred, and all purely personal, irrational, and emotional elements. … (p. 216)
Weber's thinking about economic life—its formalization, bureaucratization, and routinization—had a profound influence on later research on the impact of work on the workers themselves (Tausig & Fenwick, 2011).
Taylor and Ford
Although Durkheim (1951/1912) recognized the underside of the division of labor (e.g., isolation, inequality), he argued that the division of labor also provides value for society (e.g., congruence between the individual's abilities and his role, greater interdependence among citizens). Frederick Winslow Taylor and Henry Ford played important roles in the application of the division of labor to the factory system.
Frederick Winslow Taylor
Frederick Winslow Taylor (1911), in writing about scientific management, redirected the idea of the division of labor. Taylor compared an American worker playing baseball and an English worker on the cricket pitch to the same worker returning to his (Taylor was largely discussing men) job the next day. Taylor noted that on the playing field, the worker “strains every nerve to secure victory for his side.” But on the job, “this man deliberately plans to do as little as he safely can.” He labeled this lack of engagement at work “soldiering.” Taylor advanced the idea that a worker “soldiers” because the worker believes that increasing his output will result in men being thrown out of work. Taylor also complained that workers overly rely upon “inefficient rule-of-thumb methods” that impede optimal production. By rule-of-thumb methods Taylor referred to inexact traditional knowledge with which the worker grew up (e.g., a worker using his thumb to estimate an inch instead of employing a ruler). Taylor's aim was to improve production efficiency by developing techniques to rid factories of soldiering and rule-of-thumb methods by installing scientific management.
According to Taylor:
Under scientific management the “initiative” of the workmen (that is their hard work, their good-will, and their ingenuity) is obtained with absolute uniformity and to a greater extent than is possible under the old system; and in addition to this improvement on the part of the men, the managers assume new burdens, new duties, and responsibilities never dreamed of in the past. The managers assume, for instance, the burden of gathering together all the traditional knowledge which in the past has been possessed by the workmen and then of classifying, tabulating, and reducing this knowledge to rules, laws, and formulae which are immensely helpful to the workmen in doing their daily work. (p. 27)
Hughes (1989) observed that although there were examples of Taylor's methods leading to increased production, “there is also abundant evidence of failures” (p. 195). The application of scientific management at Bethlehem Steel, for example, led to intense worker opposition. According to Hughes, many workers, especially those in the skilled trades, found the Taylorist trade-off involving loss of autonomy for higher wages a bad deal. The work of Henry Ford and his associates can be seen as the continuation of Taylorism.
Henry Ford
Around the time Taylor published his work, American manufacturing firms were becoming more and more mechanized. Consistent with Taylorist principles, individual workers in those firms were increasingly slotted into doing highly discrete tasks that they would repeat many times during the work day. Henry Ford and his engineers were creative innovators in the area of industrial production (Hughes, 1989). They also developed their ideas of industrial management independently of Taylor (Sorensen, 1956). Nonetheless, the assembly lines at the Ford Motor Company were the apotheosis of scientific management. Charles E. Sorensen, who played multiple roles (engineer, executive) at the Ford Motor Company, wrote, “It was then that the idea occurred to me that assembly would be easier, simpler, and faster if we moved the chassis along, beginning at one end of the plant with a frame and adding the axles and the wheels . . .” (p. 115).
Ford's advocacy of a division of labor into discrete repetitive tasks is reminiscent of an idea associated with Adam Smith (1976/1776). Smith described a “small manufactory” in which 10 workers produced pins. The workers were very productive because, instead of each worker producing whole pins, each worker was assigned a discrete, but highly repetitive, task. The tasks formed a coordinated ensemble.2 What Smith described, however, was preindustrial and limited to economies that were small in scale (Heilbroner, 1986). Ford and Taylor, and Marx for that matter, were concerned with large-scale industrial economies.
Ford's assembly line revolutionized production. He offered higher wages and an 8-hour day. Fordism, however, was not without an underside. Fordist (and by implication Taylorist) principles led to the “increasing dehumanization of workers” (Wallace, 2003). Ford's River Rouge plant was run like a “totalitarian state in miniature” (Wallace, 2003). Harry Bennett, one of Ford's lieutenants, directed Ford's Service Department, popularly known as “Ford's Gestapo.” Bennett employed a small army of ex-convicts, former prize fighters, and ordinary informants who spied on workers. Workers who aroused suspicions at the Ford plant were beaten. Service Unit members attacked union organizers. Walter Reuther, the head of the United Auto Workers union, was one of those assaulted and severely injured (Nolan, 1997; Wallace, 2003). The fast pace of assembly line work with little time for rest or going to the toilet (Linder & Nygaard, 1998) had an adverse effect on workers. There were high rates of accidents at Ford's famous River Rouge plant, but Ford concealed the accident rate by creating a kind of conveyor system that dispatched accident victims to Ford's own hospital (Cruden, 1932). Cruden reported on the prevalent feelings of nervous tension among Ford's line workers.
(Photographer unknown, Copyright expired. Wikipedia Commons.)
It is not surprising that leaders of totalitarian regimes admired Ford and Taylor. Lenin, the exponent of scientific socialism, was smitten with scientific management (Hughes, 1989). Lenin, Trotsky, and Stalin expressed admiration for Ford's and Taylor's methods. In a 1924 address, Stalin (1940) expressed his high regard for Taylorist methods pioneered in the United States:
American efficiency is that indomitable force which neither knows nor recognises obstacles; which with its business-like perseverance brushes aside all obstacles; which continues at a task once started until it is finished, even if it is a minor task; and without which serious constructive work is inconceivable. (p. 85)
Taylorist experts were brought from the United States to the nascent Soviet Union to help implement those methods in Russia (Hughes, 1989). The Ford Motor Company constructed a plant in Nizhny Novgorod. Ford, equally, had admirers in Nazi Germany (Wallace, 2003). In 1937, the Nazi government awarded Ford the Grand Cross of the German Eagle, the highest honor it could award a non-German, for his “humanitarian ideals” (Baldwin, 2001; Wallace, 2003).
Taylorism and Fordism became associated with dictatorial methods of improving workplace efficiency (Linder & Nygaard, 1998; Wallace, 2003). With this dictatorial focus on efficiency, the movements became associated with political dictatorships as well.
World War I and The Interwar Years
It is expected that war would adversely affect the health in the civilian population, including that of workers. Using historical life insurance data, Winter (1977) found the opposite, at least for a country that was not invaded: “When the Prudential evidence of increased life expectation for civilian workers is also taken into account, it is clear that war conditions benefited in particular the non-combatant labouring population” (p. 502). After the outbreak of World War I, the British government was prompted to examine conditions of workers in munitions factories. The Health of Munition Workers Committee (1915) recommended that workers be given Sundays off. The Committee wrote,
Continuous work is . . . a profound mistake, not only on social and religious grounds, but also economically, since it does not pay, the output not being increased. The output is not increased partly because men become bored and wearied with the monotony of the work. (p. 864)
In addition to rest periods, industrial canteens were established to ensure that munitions workers received nutritious meals (Health of Munition Workers Committee). By 1917, more than 700 of such canteens had been established (Winter, 1977).
Impact on Soldiers
War can have a terrible impact on the individuals in the military services. Siegfried Sassoon (1918), one of Britain's outstanding war poets, wrote:
They leave their trenches, going over the top,
While time ticks blank and busy on their wrists,
And hope, with furtive eyes and grappling fists,
Flounders in mud. O Jesu, make it stop!
[Excerpted from the poem Attack by permission of the estate of Siegfried Sassoon]
Sassoon, who, while under fire, rescued a wounded soldier and later “single-handedly captur[ed] a German trench” on the Hindenberg Line, became an opponent of the War (Hochschild, 2011).
In the view of Freud (1956/1919), the emergence of so-called war neuroses involved an internal conflict, largely unconscious, between the conscript's “peaceful ego” and the former civilian's new, warlike one, superimposed on him by his military training and battlefield experience. The conscript's old peace ego “protects itself from a mortal danger by taking flight into a traumatic neurosis” (p. 209). Freud suggested (wrongly) that (a) war neuroses would be largely absent in a professional army and (b) those suffering from war neuroses would improve on the heels of the war's end. Freud opposed punishing soldiers suffering from war neuroses, declaring that the great majority of the casualties were not malingerers. He was particularly critical of German physicians “serving a purpose that was foreign to them,” namely patching up psychologically wounded soldiers (often with electroconvulsive shock) and sending them back to the front. In Britain, Rivers (1918) advanced the view that the impact of the war on the mental health of soldiers can result from their repression of horrific war experiences. By repression, he did not necessarily mean the unconscious Freudian mechanism, although the influence of Freud on Rivers's thinking is clear. Rivers described a voluntary attempt “to banish from the mind the distressing memories of warfare or painful affective states which have come into being as the result of [soldiers'] war experience” (p. 173). The affective states to which he referred included feelings of shame that a soldier experiences when he thinks he may be deemed a coward by others.
Although he agreed with Rivers on the role of repression in war neuroses in soldiers, MacCurdy (1918) described a tension facing clinicians attempting to uncover the sources of mental health problems in soldiers engaged in trench warfare. On the one hand, MacCurdy believed that earlier “psychoneurotic tendencies” in individuals in civilian life are likely to predict later breakdown in warfare. On the other hand, he wrote that individuals with “a history of previous breakdowns or of having had tendencies toward psychoneurotic reactions in their past life [have] . . . nevertheless adapted themselves well to training and fought well” (p. 130). MacCurdy noted the great fatigue the experience of trench warfare often produced in soldiers. Fatigue was often a prelude to war neuroses. Although he did not mention brain injury, MacCurdy reported on the terrible role of the concussive impact of shells in precipitating anxiety reactions in soldiers in the trenches, who, if not killed were often buried under mounds of earth and had to be dug out by fellow soldiers.
These war neuroses should be viewed from within a larger context. Adam Hochschild (2011) documented the incredible stupidity and callousness with which the British high command threw men into the Battle of the Somme. On July 1, 1916, in the first hour of the attack, 19,000 British were dead. A total of 57,000 men were dead or wounded the first day. General Douglas Haig “doggedly, unyieldingly sent out order after order for more attacks on the Somme, and these would continue for an astonishing four and a half months” (p. 208). Operating under a “perverse logic,” Haig associated German casualties with British losses, becoming angry when he considered British losses in an engagement to be too low. In the end, the British suffered 500,000 casualties and the French, 200,000. The command also failed to attain its territorial objectives.
The British author C. S. Lewis (1955), who served in France during the Great War, observed:
But of the rest, the war—the frights, the cold, the smell of H.E.,3 the horribly smashed men still moving like half-crushed beetles, the sitting or standing corpses, the landscape of sheer earth without a blade of grass, the boots worn day and night till they seemed to grow to your feet—all this shows rarely and faintly in memory. It is too cut off from the rest of my experience and often seems to have happened to someone else. (p. 185)
In his autobiography of his early life, from which the just-cited passage comes, Lewis wrote less about the appalling aspects of the war than about reading the essays of G. K. Chesterton while convalescing from an episode of trench fever; this passage, which is all that he wrote about combat, amounted to no more than an interjection. Perhaps given the physical and emotional pain he suffered, Lewis had largely fenced off his memories of combat. Lewis and two friends had been victims of friendly fire. In the Battle of Arras in 1918, a British shell aimed at the Germans landed on the three, killing the two friends, a highly competent sergeant whom Lewis venerated and a fellow officer and intellect who Lewis believed would have become a lifelong friend; Lewis suffered multiple shrapnel wounds (Wilson, 1990). Lewis suffered another loss; his dear friend Paddy Moore went missing in action, and was presumed dead. In surviving the War, Lewis suffered headaches and nightmares (Jacobs, 2005).
(Photographers James Francis [Frank] Hurley and George Hubert Wilkins. Official Australian War Photographs, produced by the Australian War Records Section, established by the British government in 1917. National Media Museum. Copyright expired. Creative Commons.)
Large numbers of surviving combatants became psychiatric casualties. “So many officers and men suffered shell shock, that, by the end of the war, the British had set up 19 military hospitals solely devoted to their treatment” (Hochschild, 2011, p. 242). In yet another example of supreme callousness, British military authorities sometimes accused shell-shocked soldiers of cowardice, and executed them (Hochschild). “Shell shock,” a term that embraced a variety of conditions including the concussive effects of exposure to exploding ordnance and emotional disorders that develop in a variety of combat situations, was the term then commonly used (Great Britain. War Office, 2004/1922). In 1916, British physician Frederick W. Mott (1916a, 1916b) described an autopsy study he performed on two soldiers who died soon after having been exposed to explosive blasts. To take one of the two cases, Mott (1916b) observed that “there is no wound of any kind on his body or head, and no visceral lesion” (p. 442). He found hemorrhages in the brain's white matter and the basal ganglia. He surmised that the blast wave itself was the cause of the death.4 The modern equivalents of shell shock include posttraumatic stress disorder and/or traumatic brain injury.
The early work on shell shock was important because there was now scientific discussion of psychological and neurological trauma resulting from exposure to war. This early work paved the way for later research during World War II. Eventually,
The Interwar Years
Two important developments occurred during the interwar years that would influence the later emergence of
The second development was the Great Depression, which created mass unemployment. There was an impetus to conduct research designed to understand the psychological impact of unemployment.
Human Relations
Elton Mayo (1924), an Australian researcher working in the United States, closely studied a Philadelphia textile mill. The mill's spinning department had been suffering from a turnover rate of over 200% per year. Mayo observed that the repetitive nature of the work in the spinning department “make[s] for the development of pessimistic or other abnormal preoccupations” (p. 280). Mayo's solution was the implementation of a series of rest periods. Given Mayo's work in Philadelphia, it was natural for him to become involved in the Hawthorne studies.
Beginning in 1924, a number of studies were conducted at the Western Electric Company's Hawthorne plant in Cicero, Illinois, near Chicago. The Hawthorne studies had, at one time, so much prestige that one commentator (Hart, 1943) suggested that the research was the social science equivalent of the discoveries of Galileo and Mendel. From 1924 to 1927, the famous Hawthorne illumination studies took place at plant locations where workers (usually women) assembled relays. The studies are associated with the “Hawthorne effect,” an effect that suggests that many different changes in working conditions or observer attention can lead to improvements in worker productivity. The effect turns out to be more myth than reality, given analyses of unearthed archived data (Levitt & List, 2011).
Another Hawthorne study began in 1927 and continued until 1932. It was on this study that Mayo (1933) focused much of his attention. The 1927 to 1932 study was better documented than the illumination studies. It involved five women who had been working in a large area with many other workers, assembling relays for the telephone company. The five were selected to work in a separate Relay Assembly Test Room (Mayo, 1933). During a sequence of 23 “experimental periods” (these periods did not really constitute an experiment with random allocation to treatment and control conditions), a series of changes was imposed on the five (two of the workers dropped out of the group, and were replaced midstream). The workers' output was measured during each period. The changes included the imposition of rest periods throughout the workday and alterations in their length and number. Another change that lasted through much of the study was that the workers' pay was tied to the output of the small group; formerly, their pay was tied to the output of the much larger group of workers from which the five were selected.
Mayo commented on the increases in the workers' output accompanying many (but not all) of the changes in the conditions in the Assembly Room:
the individual workers and the group had to re-adapt themselves to a new industrial milieu, a milieu in which their own self-determination and their social well-being ranked first and the work was incidental. The experimental changes—rest-periods, food, and talk at appropriate intervals—perhaps operated at first mainly to convince them of the major change and to assist the re-adaptation. (p. 73)
(Photographer unknown. Undated photograph published in the University of Queensland Gazette, by permission of the Fryer Library, The University of Queensland Library.)
Although this view is at most an exaggeration (Bell, 1947; Parsons, 1974), the idea advanced by Mayo is that improving working conditions, including psychosocial working conditions (e.g., “self-determination,” opportunities to talk with fellow workers), has a beneficial impact on both worker well-being and productivity. Roethlisberger and Dickson (1939), other Hawthorne researchers, concluded that “the effects of the experimentally introduced changes in working conditions . . . proved to be carriers of social meaning rather than mere changes in physical circumstances” (p. 140).
The collective work of Mayo, Roethlisberger, and Dickson contributed to the development of the human relations movement in management. The movement recognized that “beneath the formalities of the organization chart was not chaos but a robust, informal organization, constituted by the activities, sentiments, interactions, norms, and personal and professional connections of individuals and groups that had developed over extended periods of time” (Anteby & Khurana, n.d.). At the Harvard Business School (
Unemployment
Marie Jahoda was one of the first women to make a mark in the male-dominated social sciences. In 1933, Jahoda, Paul F. Lazarsfeld, and Hans Zeisel (1971/1933) published a groundbreaking book describing their research on residents of a small Austrian community. This community experienced very high levels of unemployment throughout the 1920s. The research team found that over time, unemployed community members became less engaged in everyday activities, becoming steadily more apathetic. Although Jahoda et al. collected a good deal of qualitative data, they also collected quantitative data that underlined the growing apathy. For example, from 1929 to 1931, the last year data were collected, the number of books the average resident borrowed from the library declined. Membership in the leading political party of that area also declined. Life history interviews with residents underlined the aimlessness of the residents' lives. Thus, Jahoda and her colleagues documented the psychological costs of unemployment and the Great Depression.
(Photographer unknown. By permission of the Archiv für die Geschichte der Soziologie in Österreich, University of Graz.)
From the World War II Era to the 1970s
The next section covers a period during which pioneering research and institution building took place. Some of the research took place during wartime, and concerned the impact of war on soldiers. After the war, investigators began to demonstrate that rigorous scientific methods could be applied to the study of the impact of psychosocial workplace factors on the health of workers in civilian jobs. The period was an era of institution building that has been relevant to
World War II
During World War II, psychiatrists, psychologists, and sociologists took an interest in the so-called psychiatric casualties in the military. Samuel A. Stouffer and his colleagues (1949) published the watershed study of U.S. servicemen, The American Soldier, based on research conducted during the war, and involving large samples of Army personnel. Although anxiety problems and psychiatric casualties constituted just one part of their research, The American Soldier research was revolutionary in its application of social science methods to understanding the psychology of the soldier. Stouffer and his colleagues pioneered the development of instruments to ascertain the level of anxiety and psychosomatic symptoms experienced by the men. They anticipated the development of screening instruments that would be used in future research (Dohrenwend & Dohrenwend, 1982), particularly in research aimed at identifying probable psychiatric cases.
Stouffer et al. (1949) found that a higher proportion of breakdowns occurred in men during their first months in the service than during any other period of service. More importantly, they found that the intensity of exposure to combat was directly related to the men's risk of developing elevated levels of anxiety and psychosomatic symptoms. Even soldiers in the European Theater of Operations in April 1945, “when allied armies were advancing rapidly and the sense of imminent victory was in the air,” experienced high levels of anxiety symptoms (p. 442). For example, 44% of the men aged 20 to 24 with some high school education experienced anxiety symptoms in the critical range. Stouffer et al. (1949) found extremely high rates of elevated levels of anxiety symptoms in veteran replacements who were about to return to combat in the central Pacific after a spell in the hospital (71% to 86%, depending upon age and educational level).
This is not to say that American servicemen experiencing high levels of combat stress were poor soldiers. They were not. Spiegel (1944), a psychiatrist who observed American troops in the Tunisian campaign, wrote that “not only was some of the gallant and heroic work done by men and officers in acute anxiety states, but a considerable amount of the ordinary combat accomplishment was performed by ordinary men experiencing rather severe anxiety” (p. 383). Good morale was related to the quality of company and platoon leadership. The capable leader
saw to it that his men got the best possible food under the circumstances; sent blankets up to them at night if it were possible; made every effort to keep them well supplied with water and ammunition; saw to it that that promotions were fair; made certain that good work and gallantry were properly recognized; he got mail, news and information to them quickly. (Spiegel, 1944, p. 384)
(Photographer unknown. Property of Irvin Sam Schonfeld.)
Roy Laver Swank (1949) was one of the first clinicians to examine the phenomenon then known as “combat exhaustion” using large samples of soldiers. He examined troops who served in the European Theater of Operations. In World War I, the term most commonly used was “shell shock.” Swank observed among the casualties a great deal of fatigue. He also observed that the affected soldiers “lost their confidence, became irritable and agitated and appeared anxious. Later, other symptoms, namely, [psychomotor] retardation, preoccupation, mental defect and apathy,” developed (p. 475). Swank found that combat exhaustion was severest and had earlier onsets in soldiers who served in units that suffered the highest casualty rates. Contrary to MacCurdy (1918), Swank also found that precombat stability was not related to combat exhaustion in men exposed to combat over long periods of time.
The research conducted by Stouffer and his associates (1949) and Swank (1949) on the impact of exposure to combat was superior to the research conducted during World War I. Research conducted during World War II did not blame the psychiatric causality. The hunt for causes identified the length and intensity of combat exposure and unit casualty rates. Research by Spiegel (1944) indicated that soldiers experiencing high levels of anxiety could acquit themselves well on the battlefield.
Institute for Social Research
Soon after the close of World War II, an institutional development affected the course of the social sciences. Rensis Likert, the creator of the famous Likert-type scale, founded the Institute for Social Research (
(Photographer unknown. Photo courtesy of the University of Michigan, Institute for Social Research.)
Tavistock and Human Relations
The Tavistock Clinic, a psychoanalytically oriented psychiatric center, was established in London in 1920. During World War II, leaders of the clinic entered the Directorate of Army Psychiatry to use their skills to help troubled soldiers and to address problems related to morale in the British military. Trist and Murray (1990) underscored the emerging interdisciplinary character of the military-related efforts of the Tavistock Clinic group: “To meet these large-scale tasks the range of disciplines was extended from psychiatry and clinical psychology to social psychology, sociology and anthropology.” In 1946, the leaders of the Tavistock Clinic organized the Tavistock Institute of Human Relations. Initially a division of the clinic, in 1947 the institute became independent. The institute promoted psychoanalytically oriented and social psychological research on human relations. In 1947, members of the institute and members of the Research Center for Group Dynamics established a new journal, aptly named Human Relations, for the purpose of furthering “the integration of psychology and the social sciences and relate theory to practice” (Trist & Murray, 1990; also see Human Relations, 2012).
Changes in the British Mining Industry
In 1951, Eric Trist and Kenneth Bamforth published in Human Relations an influential article on the effects of changes in the British coal mining industry on miners. Trist was one of the founding members of the Tavistock Institute, and Bamforth, a former coal miner, was a fellow there. Trist and Bamforth found that changes in the organization of work led to a reduction in the miners' autonomy:
Superficially, borers, belt-builders, and belt-breakers look like pair structures that echo pre-mechanized days. But whereas the pairs of hand-got coal-getting had craft status and an artisan type of independence in working their own [coal] face, with the satisfaction of seeing through the whole coal-getting job, these longwall pairs are restricted to work tasks of singularly narrow component character. (p. 36)
Trist and Bamforth noted the “fractionated tasks” led to the miners losing a “sense of belonging” with the other members of their shift or production group. The research belied an early recognition of the importance of job-related autonomy for worker well-being.
Hans Selye
In 1956, endocrinologist Hans Selye published an influential book entitled The Stress of Life. Although not written with job stress in mind, his work influenced future research on general life stress as well as
In a series of animal experiments, Cannon underlined the activation of the sympathetic adrenal-medullary (
Building on Cannon's research, Selye (1956), who also worked with animals, examined the response of the organism to foreign biological or chemical agents that potentially disturb homeostasis and to which the organism restoratively responds. Selye noted that the organism's responses are similar for many different disturbances. He also observed that people who were affected by a variety of diseases often shared many common symptoms. Selye used the term “stress” to describe a syndrome that includes “all the nonspecifically induced changes within a biologic system” in response to an aggressive outside agent, that is, the stressor (p. 54), and that some stress benefits the organism. He labeled the totality of the nonspecific response to a stressor the “general adaptation syndrome” (
Selye was concerned with the stress process as it unfolds in response to objective features of the environment: “physiological responses to environmental stimuli might occur without any subjective assessment of those stimuli” (Hurrell, Nelson, & Simmons, 1998, p. 369). Consistent with this view, Selye noted that “during World War II, veritable epidemics of ‧air-raid ulcers' occurred in people living in some of the heavily blitzed cities in Great Britain” (p. 179).
Selye,5 in the revised edition of his book (1976) and elsewhere (1985), amended the ideas about which he previously wrote. In his revised scheme, sensory input mediated by the cerebral cortex, the limbic system, and reticular formation reaches the hypothalamus. The hypothalamus, upon receiving the signals, produces corticotrophic hormone releasing factor (
Stressful Life Events
A line of research flowed out of Selye's work. His original 1956 book suggested that stressors can affect human health in nonspecific ways, and cause a variety of illnesses. In the 1960s, researchers began to examine the link between life events (
Stress Research in Sweden
Following Selye's research, investigators in Sweden studied the impact of work arrangements on
Developments in Sociology, Social Psychology, and Industrial Psychology
A number of social scientists including Ely Chinoy, a team made up mostly of
In 1964, a team of social psychologists, three of whom were researchers at
Arthur Kornhauser was a psychologist who became involved in industrial psychology. What distinguished him from his disciplinary colleagues who were “largely concerned with problems of increasing industrial efficiency” (Zickar, 2003, p. 366) was his interest in the plight of working people. In 1965, he published a book in which he described landmark research that combined qualitative and quantitative methods in a study of 407 male workers at 13 Detroit automobile manufacturing plants and a comparison sample comprising 248 men working outside of Detroit in manufacturing and nonmanufacturing jobs. Based on interview data, he found that the skill and responsibility required by a worker's job were inversely related to his mental health. In other words, workers with highly repetitive, semiskilled jobs were at risk for the worst mental health, and workers having jobs that required greater skill and responsibility tended to have better mental health. An innovation in his research included the development and validation of his measures of mental health. Another innovation was his concern for the possibility that the workers at risk for poor mental health had self-selected for the lowest-level jobs. Kornhauser adduced evidence to suggest that selection did not explain his findings. He also linked mental health to job satisfaction. In order to disentangle the effects of the worker's personality and the effects of the job, he advocated the use of longitudinal methods in future research on the mental health of workers. His study also pioneered efforts to examine “spillover” into life outside of work of negative feelings adverse work situations provoked.
The research by Kornhauser, Chinoy, and the team led by Kahn fueled interest in the impact of work on the health of workers. Contemporary research in
Richard Lazarus
Although he has been a psychologist whose ideas apply to psychological stress in general, Richard Lazarus's 1966 book was influential in
In response to a threat, the individual often engages in coping behaviors. Coping refers to “strategies for dealing with threat” (Lazarus, 1966, p. 151). It includes action directly taken to change a threatening circumstance or the utilization of psychologically defensive maneuvers such as denying the threat or painting the threat picture in a rosier color. In addition to primary appraisal, Lazarus also developed the concept of secondary appraisal, which is another round of appraisal that refers to the individual's evaluation of the consequences of his or her coping actions. Along with Lazarus, Beehr and Newman (1978; Newman & Beehr, 1979) were particularly influential in encouraging research on work-related coping.
The appraisal idea has not been without its critics. Dohrenwend and Shrout (1985) found that a stressor measure developed by Lazarus and his colleagues (1985), one that relied on participant appraisal, was confounded with psychological symptoms. Dohrenwend and Shrout argued that measuring pure environmental events uncontaminated by appraisals and reactions is important to understanding the stress process. They suggested that researchers also assess an event's context, which includes vulnerability factors and resources, including the present social situation and personal dispositions that may modify the impact of the event on well-being.
Public health–oriented
Methodological Rigor in Research on Job Stress
Convincing evidence began to mount that researchers can employ rigorous methods to examine the link between work-related psychosocial conditions and physical health. Meyer Friedman, Ray Rosenman, and Vernice Carroll published perhaps the first such study in 1958. They examined fluctuations in serum cholesterol and blood clotting time as a function of stress in two groups of male accountants. One group, U.S. tax accountants, whose work chiefly involved completing tax returns, experienced severe job stress from April 1 to 15, the deadline for filing. The other group, specialized in corporate finance, experienced severe stress in the month of January (because of deadlines for corporate reporting) and from April 1 to 15. Friedman et al. (1958) found that, independent of diet, weight, and exercise, periods of extreme occupational stress were related to faster blood clotting times and elevations in serum cholesterol, both risk factors for heart disease.
Some years later, two
In 1973, the
Thus, the studies conducted by Friedman et al. (1958), Kasl and Cobb (1970), and Cobb and Rose (1973) demonstrated to future investigators that rigorous research in which psychosocial workplace characteristics could be operationalized and linked to health outcomes could be conducted. Beehr and Newman (1978) observed that industrial and organizational (I–O) psychology had resisted research on work and health, and urged I–O and other psychologists to engage in rigorous research on work, stress, and health.
OSHA and NIOSH
A major legal milestone in the history leading up to the emergence of
PL 91-596 also authorized the creation of the National Institute for Occupational Safety and Health (
(1) to conduct such research and experimental programs as [the Director of
Another section of the law authorized
(Photographer unknown. Courtesy of
J. Donald Millar, a physician who had become well known for his work for the
P–E Fit
Caplan, Cobb, French, Harrison, et al. (1975) were concerned with a methodological trap that would also be of concern to later
An example of a person–environment (P–E) fit stressor is the discrepancy between the amount of complexity a job requires and the amount of complexity a worker prefers. The relation of P–E fit job complexity to depression was, as P–E theory suggested, curvilinear, with both too much and too little complexity related to elevated levels of depressive symptoms. For a period of time, P–E fit was a popular avenue of research, but since the late 1980s, interest in it has waned owing to difficulties specifying mathematical representations of P–E discrepancies and problematic statistical models of the relation of P–E discrepancies and strains (Ganster & Schaubroeck, 1991).
Burnout
Herbert Freudenberger (1974) was the individual who first identified the concept of burnout. Freudenberger admitted to having experienced burnout in the context of working in free clinics. He identified a number of physical signs of burnout that include feelings of exhaustion and fatigue, headaches, gastrointestinal problems, and sleeplessness. He also identified a number of behavioral signs. These signs included the reaction that the slightest pressure makes the individual feel overburdened; another is a suspicious attitude and the feeling that others—clients and colleagues—are out to take advantage of the individual. According to Freudenberger, the most dedicated and committed professionals working in free clinics, crisis intervention centers, and other arenas dedicated to helping people are at risk for burnout. The care the professional gives to a very needy clientele risks depleting the professional's reserves. Christina Maslach's (Maslach & Jackson, 1981; Maslach, Jackson, & Leiter, 1996) efforts to design an instrument to measure burnout helped to accelerate research on the subject. Over time, the concept of burnout has been extended beyond helping professionals to include almost all workers, and even to roles outside of work (Bianchi, Truchot, Laurent, Brisson, & Schonfeld, 2014).
Decision Latitude and Job Demands
Gardell (1971) examined mental health and alienation in a study of Swedish pulp and paper mill workers and engineers. He operationalized alienation in terms of the extent to which a worker “depreciates his work as a source of needs satisfaction” (p. 148). Gardell suggested that the problem of alienation at work was similar in both capitalist and socialist countries, with alienation emanating “from the industrial production system, and the causes should be chiefly sought in the authoritarian system of power and leadership” in the workplace (p. 148). Gardell found that the extent to which the workers exerted control and influence over their work was positively related to mental health and self-esteem, and negatively related to feelings of alienation.
In 1979, Robert Karasek published an article that became very influential in
Although prior research by Trist and Bamforth (1951) and Gardell (1971) underscored the impact of low levels of job-related autonomy on workplace morale and mental health, Karasek's model stimulated an outpouring of research, including research on both the independent and the interactive effects of decision latitude and workload on psychological symptoms and disorders. Karasek's model has been extended to examine the impact of the two factors on physical health (e.g., Karasek, Baker, Marxer, Ahlbom, & Theorell, 1981). The model was expanded to include another important variable, namely, coworker support (Johnson, Hall, & Theorell, 1989). The model has been a fountainhead of
The 1980s to The Present
The rest of the chapter concentrates on institution building. Important organizations emerged during this period. These organizations became hubs for the coalescing of communities of
Two Groundbreaking Studies
The studies conducted by Friedman et al. (1958), Kasl and Cobb (1970), and Cobb and Rose (1973) demonstrated that the impact of psychosocial workplace characteristics on physical health could be rigorously studied. In a similar vein, two later studies demonstrated that the impact of psychosocial workplace characteristics on mental health could also be rigorously studied.
Katherine Parkes (1982) exploited a “naturally occurring work situation” involving female student nurses in the United Kingdom who were randomly assigned to different rotations (see the section on natural experiments in Chapter 2). One rotation group began in the surgical ward and ended in the medical ward; the other group rotated through the wards in the reverse order. Working in medical wards, with their “greater affective demands,” was linked to markedly higher levels of depressive symptoms and lower levels of work satisfaction.
In the second study, Michael Frese (1985) followed male German industrial workers, using both subjective ratings of job stressors (e.g., ambiguities, conflict) and group-averages based on the ratings of three or more individuals doing the same job (but not necessarily working together). Controlling for psychosomatic symptoms (e.g., headaches, stomachaches) at baseline, baseline workplace stressors significantly predicted psychosomatic symptoms 16 months later. Reverse causality, a situation in which symptoms cause the hypothesized stressors, is difficult to rule out in cross-sectional studies, the most common type of study (see Chapter 2). In a test of a reverse causal hypothesis, symptoms at time 1, controlling for job stressors at time 1, failed to predict job stressors at time 2.6
Occupational Health Psychology
Although they did not use the term “occupational health psychology,” Cooper and Marshall, in 1976, called for psychologists who conduct research on job stress to collaborate with other social scientists and medical professionals to advance what is essentially an interdisciplinary field. The term “occupational health psychology,” first appeared in print in 1985 and 1986. In 1985, Robert Feldman, in a chapter in a book on workplace health promotion, a book that he and George Everly, Jr. edited, emphasized the need for interdisciplinary teamwork in health promotion: “Industrial hygienists, occupational physicians, occupational health psychologists, and occupational health educators all have a role to play to reduce and eliminate injuries and illnesses” (p. 286). Feldman also indicated that occupational health promotion and occupational health psychology share a role in improving workers' perceptions of risk and changing risky behavior in workers.
In 1986, George Everly, Jr., in an annual series on clinical practice, more fully acquainted readers with the term in an article entitled An Introduction to Occupational Health Psychology. Everly viewed
The next time the term would appear in a publication was in 1990. Raymond, Wood, and Patrick published a paper in the American Psychologist, a journal received by every member of the American Psychological Association (
Work & Stress
Journals are an important vehicle for communication in science. In 1987, Tom Cox and Phillip Dewe of the University of Nottingham founded the first journal devoted to
APA –NIOSH Conference Series
With
Doctoral Programs in OHP
In order for
University of Nottingham
In 1988, through a merger of two research groups, Tom Cox helped found the Centre for Organizational Health and Development (
Journal of Occupational Health Psychology
In the context of their organization's efforts to develop a strategy for prevention of work-related psychological disorders (
ICOH –WOPS
A goal of the International Commission on Occupational Health (
European Academy of Occupational Health Psychology
In 1997, representatives of the University of Nottingham and representatives of two departments of occupational medicine in hospitals in Denmark, Skive Syghus and Herning Syghus, completed the preparatory work needed for the convening of a committee, the purpose of which was to lay the foundation for an international body devoted to research, practice, and teaching in
The organization helped to advance research, teaching, and practice in
Society for Occupational Health Psychology
As mentioned earlier, beginning in 1990,
S
(Photographer, Irvin Sam Schonfeld.)
We make one additional observation that bears on both
Summary
After World War II, a number of developments emerged from both research and organizational standpoints that contributed to the development of
After World War II, a number of organizational developments helped sustain research in
In the United States, Public Law 91-596 was passed in 1970, authorizing the creation of
Like other branches of science,
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1 The theory in some respects is wrong. For example, Belgium, a largely Catholic country, was faster to industrialize than Scotland, a largely Calvinist country. The rightness or wrongness of the theory is not the issue here. The issue is that Weber's ideas fueled thinking about the impact of work and the economy on people's lives.
2 Smith also foresaw that engaging in simple repetitive tasks hour after hour, day after day would have a deleterious effect on the mental functioning of the members of the vast laboring classes (“[the laborer] . . . generally becomes as stupid and ignorant as it is possible for a human creature. The torpor of his mind renders him, not only incapable of relishing or bearing a part in any rational conversation, but of conceiving any generous, noble, or tender sentiment” [p. 303, Vol. 2]). Smith went on to assert that in every civilized society, the state of mental torpor befalls “the laboring poor, that is, the great body of the people . . . unless government takes some pains to prevent it” (p. 303, Vol. 2).
3 H.E. is an abbreviation for high explosives.
4 See Chapter 11 for the most recent research on the impact of blast waves.
5 There was also an underside of Selye's research. Selye received from the tobacco industry extensive support for his research on stress (Petticrew & Lee, 2011). Petticrew and Lee found that Selye advanced the ideas that (a) smoking can be beneficial as a stress-reducer and (b) antismoking campaigns can cause stress in members of the public. The authors observed that “Selye's expert evidence diluted existing evidence of the adverse effects of smoking and distracted attention from its harms. In failing to declare his receipt of tobacco funding when expressing his views against tobacco control, documents suggest he concealed a lack of scientific independence” (p. 414).
6 One limitation of the study was that independent, expert-based objective ratings of stressors at time 1 failed to predict time 2 psychosomatic symptoms although such a finding does not impeach the main results because two different kinds of observers conducted the time 1 and time 2 objective ratings (engineers, psychology students). Because of imprecision in the objective measures of job stressors, correlations between objective measures and strain represent a kind of “lower bound of the true correlation” (p. 325). The imprecision reflects the fact that the raters, in the relatively short time (at most an hour and a half) they had to observe each of the various positions, imperfectly captured the job stressors an individual worker encountered in his lived workplace experience.