Have access already?

Get access to this chapter:

Or get access to the entire book:

3: Therapeutic Listening

DOI:

10.1891/9780826144348.0003

  • Watanuki, Shigeaki | 
  • Tracy, Mary Fran | 
  • Lindquist, Ruth

Abstract

Listening is an integral part and foundation of nurse-client relationships and one of the most effective therapeutic techniques available to nurses. Listening is foundational in the administration of complementary therapies. In this chapter, the term therapeutic listening is used here to focus on the formal, deliberate actions of listening for therapeutic purposes. Therapeutic listening enables clients to better understand their feelings and to experience being understood by another caring person. Effective engagement in therapeutic listening requires nurses to be aware of verbal and nonverbal communication that conveys explicit and implicit messages. Listening is a skill that needs to be practiced and refined, just like other more tangible nursing skills. There are multiple ways to practice and refine therapeutic listening skills, both in education programs and in clinical practice. The chapter presents techniques for therapeutic listening intervention and selected uses of listening with patient populations or in care settings.