This chapter presents an interaction between the provider and the patient’s mother. The culture of the emergency department (ED) adds to the communication problems in this interaction. There are several cultural values and beliefs of a family that might conflict with the cultural values and beliefs of an ED. From a cultural perspective, the provider managed the intercultural issues related to the hospital organization’s culture and the family’s culture. The health provider role and the communication role in this interaction are linked by the need to overcome the difficulties presented by Health Insurance Portability and Accountability Act (HIPAA) in a setting. The provider had to follow the organization’s and HIPAA’s policies regarding communication. HIPAA is intended to protect patient’s health information and give them complete control over who has access to the data or to any information about their health including if they are in a hospital/ED or not.