Help

Individual Access

If you are having trouble with access or your CONNECT™ account, contact [email protected].

Be sure to include the following information in your email:

• Title of content
• Proof of purchase 
• Screen shot of any error message you may be experiencing

Library/Institution Access

For journal subscription help, contact Springer Publishing Subscriber Services, P.O. Box 465, Hanover, Pennsylvania 17331.
Email: [email protected]

For information about COUNTER reporting, EZProxy, KBART, and Web accessibility see our page for Institutions.